Privacy Policy

Effective Date: October 2024

At Lotus Light Counseling, we respect your privacy and are committed to protecting any personal information that you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

By using our website, you agree to the terms outlined in this policy. Please read it carefully to understand our practices regarding your personal data.

Information We Collect

We may collect personal information from you in a variety of ways, including, but not limited to, when you:

• Visit our website.
• Complete a contact form.
• Schedule a session or consultation.
• Sign up for our newsletter or resources.

The types of information we may collect include:

• Personal Identification Information: Name, email address, phone number, and other identifying details.
• Health Information: If you are a client or potential client, we may collect health-related information relevant to your treatment in compliance with HIPAA regulations.
• Usage Data: Information about your interactions with our website, such as IP address, browser type, and pages visited.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide and improve our services.
• To schedule and manage therapy appointments.
• To respond to your inquiries or requests.
• To send you updates or resources related to mental health (if you have opted-in).
• To comply with legal and regulatory requirements (such as maintaining client records).

HIPAA Compliance

As a provider of mental health services, Lotus Light Counseling complies with the Health Insurance Portability and Accountability Act (HIPAA). Any personal health information (PHI) you provide to us will be kept confidential and protected according to HIPAA regulations. We use secure systems for storing and transmitting PHI and ensure that your health information is not disclosed without your consent, except where required by law.

Cookies and Tracking Technology

Our website may use cookies or similar tracking technologies to enhance your experience. Cookies are small files placed on your device that allow us to understand how visitors interact with our website. You may choose to disable cookies through your browser settings, though this may affect your experience on the site.

Third-Party Services

We may use third-party services to assist us in running our website or managing data (e.g., scheduling platforms, analytics services). These third-party providers may have access to your information only to perform specific tasks on our behalf and are obligated to protect your data and not disclose it for any other purpose.

How We Protect Your Information

We implement a variety of security measures to safeguard your personal and health information, including:

• Encryption: Data transmission is encrypted to protect your information.
• Secure Systems: We use HIPAA-compliant systems for client data storage and communication.
• Access Control: Only authorized personnel have access to your information.

Despite these measures, please note that no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your information, but we cannot guarantee absolute security.

Disclosure of Your Information

Lotus Light Counseling will not sell, trade, or rent your personal information to others. We may disclose your information in the following situations:

• With Your Consent: We may share your information with third parties if you provide explicit consent.
• For Legal Purposes: We may disclose your information if required to do so by law or in response to a legal request (such as a subpoena).
• For Safety: If there is a risk of harm to yourself or others, we may need to disclose information to appropriate authorities in compliance with legal and ethical standards.

Your Rights Regarding Your Information

As a client or website user, you have the following rights:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You have the right to correct any inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information, subject to certain legal and ethical obligations.
• Opt-Out: If you no longer wish to receive communications from us, you can opt out at any time by contacting us.

Third-Party Links

Our website may contain links to third-party websites. Please be aware that we are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with the revised effective date. Your continued use of the website after changes have been made signifies your acceptance of the updated terms.

Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights regarding your personal information, please contact us at:

Lotus Light Counseling
Email: info@lotuslightcounseling.com
Phone: (559) 885-2166
Mailing Address: 1134 E. Champlain Drive #101-119 Fresno, CA 93720